Refund and Returns Policy

Overview

Last Updated: [07-24-2025]

Welcome to www.jaybeindustrial.com / Jaybe LLC.

Please read these Terms and Conditions (hereinafter, “Terms”) carefully before using our website and services.

By accessing or placing an order with us, you agree to these Terms. If you do not agree with any part of the terms, you may not access the service.

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1. General

• www.jaybeindustrial.com / Jaybe LLC (“we,” “us,” or “our”) sells and ships industrial parts, including chains, bearings, electric pumps, repair kits, sensors, and many other items for commercial and industrial use.

• We reserve the right to update or change these Terms at any time without prior notice.

2. Products and Orders

• Product descriptions, images, and prices are subject to change without notice.

• All orders are subject to acceptance and availability.

• We reserve the right to refuse or cancel any order for any reason, including errors in product or pricing information.

3. Prices and Payments

• All prices are shown in US dollars and do not include applicable taxes or shipping costs, unless otherwise indicated.

• Payment must be made in full at the time of order placement, using the accepted payment methods listed at checkout.

• We will not be responsible for any additional charges from your bank or payment provider.

4. Shipping and Delivery

• Orders are shipped to the address provided during checkout or after payment is received.

• Shipping times are estimated and not guaranteed. Delays due to the carrier or external factors are not our responsibility.

• Once shipped, you will receive tracking information via email.

• Risk of loss and ownership of the goods pass to you upon delivery to the carrier.

5. Returns and Refunds

• Returns of unused and unopened items are accepted within 30 days of delivery.

• To initiate a return, please contact us at customer.service@jaybeindustrial.com before returning the product.

• Refunds will be processed once we receive and inspect the returned item and find it in perfect condition.

• Shipping charges are non-refundable unless the return is due to our error or a defective product.

6. Warranties

• Some products may have a manufacturer’s warranty. Details will be provided with the product or upon request.

• We will not be liable for damages resulting from improper installation, use, or maintenance.

7. Limitation of Liability

• To the maximum extent permitted by law, www.jaybeindustrial.com / Jaybe LLC will not be liable for any indirect, incidental, special, or consequential damages arising from or in connection with the use of our products or services.

• Our total liability for any claim will not exceed the amount you paid for the product.

8. User Account

• You may be required to create an account to place orders.

• You are responsible for maintaining the confidentiality of your account and password and for restricting access to your account.

9. Governing Law

• These Terms are governed by the laws of the United States, Tennessee, without regard to its conflict of law principles.

10. Contact Information

If you have any questions about these Terms, please contact us at:

www.jaybeindustrial.com / Jaybe LLC.

customer.service@jaybeindustrial.com

(+1) 629-251-7674